Goal Alignment and Enabling Technology Improve the Cash Flow

Future Electronics has enjoyed a period of fast and significant growth, of over 20 per cent per annum. The number of accounts and transaction volume processed by the credit and collections department increased, and the firm needed a cost-effective way to manage the increased workload without adding headcount. It decided to automate its receivables, and once the system had been effectively implemented in North America, it was rolled out to Europe and Asia. This article examines the way the automation technology has benefited the Credit Department and the company as a whole, and how the goal alignment and enabling technology have optimized its working capital.

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